{"id":4852,"date":"2025-01-19T15:41:51","date_gmt":"2025-01-19T07:41:51","guid":{"rendered":"https:\/\/eem2u.com.my\/Web\/?page_id=4852"},"modified":"2026-04-26T13:02:27","modified_gmt":"2026-04-26T05:02:27","slug":"polisi-penghantaran","status":"publish","type":"page","link":"https:\/\/eem2u.com.my\/Web\/polisi-penghantaran\/","title":{"rendered":"Shipping Policy \/ Polisi Penghantaran"},"content":{"rendered":"

Postage, Delivery & In-Store Pickup<\/strong><\/p>\n

What courier services does Era Edar Marketing Sdn Bhd provide?<\/p>\n

Ninjavan Malaysia \/ J&T \/Poslaju \u21d2 Peninsular Malaysia, Sabah & Sarawak<\/p>\n

How long does it take for the delivery process?<\/strong><\/p>\n

Peninsular Malaysia will take 3 – 5 working days (depending on the courier).<\/p>\n

Sabah & Sarawak will take 5 – 10 working days.<\/p>\n

(Note: Delivery may be delayed due to several factors such as bad weather or arrangements from the courier provider itself)<\/p>\n

What if, the package RETURNS TO SENDER (RTS)?<\/strong><\/p>\n

You must ensure, that all information provided on your order is correct and that you will be ready to receive the delivery at the delivery address on the delivery date as agreed between us. If you are unavailable, the item will be returned to sender (RTS) and if re-delivery is required, a second delivery fee will be charged.<\/p>\n

Is self-pickup available at all Era Edar Marketing Sdn Bhd branches?<\/strong><\/p>\n

Come and collect service is now available at Era Edar Marketing Sdn Bhd , Jitra, Era Edar Marketing Kuala Lumpur Service Center, Johor Bahru Service Center, Changkat Jering Service Center, and Darul Aman Manufacturing Service Center (Napoh)<\/p>\n

How long will it take to be ready for collection?<\/strong><\/p>\n

The ordered items will be ready for collection after ONE working day. You will receive a notification stating that your order is ready for collection.<\/p>\n

What do I need to provide when picking up my order?<\/strong><\/p>\n

It is mandatory to present your order confirmation email at the counter. You or your representative are also required to show proof of payment\/order.<\/p>\n

How long do I need to collect my order?<\/strong><\/p>\n

You are required to collect your order within 7 days of receiving the order confirmation email.<\/p>\n

What if I am not personally available to collect myself?<\/strong><\/p>\n

You may send an authorized representative to collect on your behalf. Please note that the representative is required to provide an order confirmation email. Any deliveries arranged for self-collection are entirely your responsibility.<\/p>\n

Item found damaged\/defective upon self-collection<\/strong><\/p>\n

You must inspect your order item immediately upon collection\/receipt for any shortages, damaged\/defective products, and incorrect physical items\/products such as color and size.<\/p>\n

If you have any questions regarding your order, please contact us at:<\/p>\n

Email<\/strong>: eem2u.official@gmail.com\/ eraedar@eraedar.com.my<\/p>\n

Whatsapp<\/strong>: 0195408045<\/p>\n

**************************************************************<\/p>\n

Pengeposan, Penghantaran & Pengambilan Dalam Kedai<\/strong><\/p>\n

Apakah perkhidmatan kurier yang disediakan oleh Era Edar Marketing Sdn Bhd?<\/strong>
\nNinjavan Malaysia \/ J&T \/Poslaju \u21d2 Semenanjung Malaysia, Sabah & Sarawak<\/p>\n

Berapa lama masa yang diperlukan untuk proses penghantaran?<\/strong>
\nSemenanjung Malaysia akan mengambil masa 3 – 5 hari bekerja(bergantung kepada kurier).
\nSabah & Sarawak akan mengambil masa 5 – 10 hari bekerja.
\n(Nota: Penghantaran mungkin tertunda kerana beberapa faktor seperti cuaca buruk atau susunan daripada pembekal kurier itu sendiri)<\/p>\n

Bagaimana jika, bungkusan itu KEMBALI KEPADA PENGHANTAR (RTS) ?<\/strong>
\nAnda mesti memastikan, semua maklumat yang diberikan pada pesanan anda adalah betul dan anda akan bersedia untuk menerima penghantaran di alamat penghantaran pada tarikh penghantaran seperti yang dipersetujui antara kami. Jika anda tidak tersedia, item akan dikembalikan kepada pengirim (RTS) dan jika penghantaran semula diperlukan, penghantaran kedua akan dikenakan bayaran.<\/p>\n

Adakah pengambilan sendiri tersedia di semua cawangan Era Edar Marketing Sdn Bhd?<\/strong>
\nPerkhidmatan datang \u2013 ambil- sendiri kini tersedia di Era Edar Marketing Sdn Bhd , Jitra, Pusat Khidmat Era Edar Marketing Kuala Lumpur, Pusat Khidmat Johor Bahru, Pusat Khidmat Changkat Jering,dan Pusat Khidmat Darul Aman Manufacturing (Napoh)<\/p>\n

Berapa lama ia akan bersedia untuk diambil?<\/strong>
\nItem yang dipesan akan sedia untuk diambil sendiri selepas SATU hari bekerja. Anda akan menerima pemberitahuan yang menyatakan bahawa pesanan anda sedia untuk diambil.<\/p>\n

Apa yang perlu disediakan semasa memilih pesanan saya?<\/strong>
\nIa adalah wajib untuk mengemukakan e-mel pengesahan pesanan anda di kaunter. Anda atau wakil anda juga dikehendaki menunjukkan bukti bayaran\/ pesanan anda.<\/p>\n

Berapa lama saya perlu mengambil pesanan saya?<\/strong>
\nAnda dikehendaki mengambil barang pesanan anda dalam masa 7 hari selepas menerima e-mel pengesahan pesanan.<\/p>\n

Bagaimana pula jika saya secara peribadi tidak bersedia untuk mengambil sendiri?<\/strong>
\nAnda boleh menghantar wakil yang diberi kuasa untuk mengambil bagi pihak anda. Sila ambil perhatian bahawa wakil dikehendaki memberikan e-mel pengesahan pesanan anda. Sebarang penghantaran yang diatur sendiri untuk pengambilan sendiri adalah tanggungjawab anda sepenuhnya.<\/p>\n

Item didapati rosak\/rosak semasa pengambilan sendiri<\/strong>
\nAnda hendaklah memeriksa item pesanan anda serta-merta selepas pengambilan\/terima untuk sebarang kekurangan, produk yang rosak\/rosak, dan item\/produk fizikal yang salah seperti warna dan saiz.<\/p>\n

Jika anda mempunyai sebarang pertanyaan berkaitan pesanan anda, sila hubungi kami di:<\/p>\n

E-mel: eem2u.official@gmail.com\/ eraedar@eraedar.com.my
\nWhatsapp: 0195408045<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Postage, Delivery & In-Store Pickup What courier services does Era Edar Marketing Sdn Bhd provide? Ninjavan Malaysia \/ J&T \/Poslaju \u21d2 Peninsular Malaysia, Sabah & Sarawak How long does it take for the delivery process? Peninsular Malaysia will take 3 – 5 working days (depending on the courier). Sabah & Sarawak will take 5 – […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_joinchat":[]},"_links":{"self":[{"href":"https:\/\/eem2u.com.my\/Web\/wp-json\/wp\/v2\/pages\/4852"}],"collection":[{"href":"https:\/\/eem2u.com.my\/Web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eem2u.com.my\/Web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eem2u.com.my\/Web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eem2u.com.my\/Web\/wp-json\/wp\/v2\/comments?post=4852"}],"version-history":[{"count":4,"href":"https:\/\/eem2u.com.my\/Web\/wp-json\/wp\/v2\/pages\/4852\/revisions"}],"predecessor-version":[{"id":5443,"href":"https:\/\/eem2u.com.my\/Web\/wp-json\/wp\/v2\/pages\/4852\/revisions\/5443"}],"wp:attachment":[{"href":"https:\/\/eem2u.com.my\/Web\/wp-json\/wp\/v2\/media?parent=4852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}